Frequently Asked Questions

Browse our most frequently asked questions list below to learn everything you need to know!

Our rentals are cleaned at every pick up and drop off to ensure a worry free experience.

Safety is our number one priority. All of our inflatables are meticulously maintained and constructed in quality lead free vinyl. Every unit is inspected at pick up and drop off for wear and tear.

All types! From birthday parties to weddings, we are your go-to source for Party Time equipment. If we don’t have something you’re looking for, use the Contact Us link below to let us know!

Water should never be used on a bounce house or slide that was not designed to be wet. We do carry waterslides for your wet and wild events!

Do not use any substance(ie, dish soap) on any of the inflatables. Doing so poses a safety risk and could cause additional cleaning fees or damage to the equipment.

All of our inflatables can be set up on Grass, Concrete, or even Indoors. Please let us know what surface we will be setting up on when you make your reservation so we can accommodate.

We use steel stakes to secure our inflatables to the ground. Please identify the location of all sprinklers or underground utilities before we arrive. Where stakes are not a viable option, we have weights that can be used to secure the unit.

Inflatable, game and generator rental base prices include up to 6 hours of fun! We do not give a discount on shorter rentals, but we can schedule you for less than 6 hours. Additional hours available at a cost. Once a rental reaches 10 hours, it becomes a daily rental.

A daily rental is 24 hours, and is not based on calendar days. 10AM delivery to 10AM pickup the next day is a 1 day rental.

Tents, Tables, and Chairs are rented on a PER DAY basis.

Yes we do! As a Veteran owned business, we have base access.

Set up and tear down time does not count towards your rental.

We will arrive up to 4 hours prior to your start time and up to 4 hours after your end time. Any extra time is on us!

During set up, we will provide one-on-one training in the safe use of our equipment.

We prioritize public/rented venues for pick up. A team member will be in contact with you the day before your rental to let you know what time to expect us.

Hampton Roads weather can be tricky! As such, we cannot guarantee your event will be rain free and we reserve the right to cancel your reservation due to inclement weather.  For your safety, we cannot deliver if the sustained winds are above 15 MPH, temperature is below 40 Degrees or a thunder/lightning is occurring.

All of our equipment is commercial grade and safe for outdoor use. Rain will not damage the equipment – if it rains during your event, simply dry off the bounce area with towels and continue to have fun! There is no need to deflate the units for rain. 

If we cancel your event due to safety concerns, we will give the option to receive a full refund, reschedule or issue a rain check good for one year for full amount you’ve paid in.

Deposits on all other cancellations are non-refundable. If you wish to cancel or reschedule, please contact us the day prior to your event before 6PM. We will give the option to refund any payments beyond the 25% deposit, reschedule at no cost, or issue a rain check good for one year. Day-of cancellations or reschedule requests will not receive a rain check and cannot be rescheduled. Once the unit has been delivered, the full amount will be charged.

Rescheduling is based on unit availability. If the unit you ordered is not available on the rescheduled date, we will provide an equal or greater value unit instead at no extra cost. We will work this out with you when you reschedule.

We strive to do right by our customers and as such we will assess each situation on an individual basis. If we can be flexible with you, we will.

If you have an issue, call or text us at (757) 614-8501. 

Setting up at public parks or city owned property requires a permit. Please call or text us at (757)614-8501 prior to reserving a unit at a public location so we can guide you through the process.

Generally speaking, we find it is easy to get a permit in Norfolk and Virginia Beach and often can be obtained with as little as a few days notice. Suffolk and Chesapeake require 30 days notice and have specific additional requirements to obtain a permit.

Yes we do! We offer a 10% discount for all Active Duty and Retired service members.

Call or text us at (757) 614-8501 for details.

Still have questions?

Feel free to use our Contact Form to reach out to us anytime.